You’ll need to be extremely competent in a customer-facing sales and advisory role as well as highly organised, with excellent time and people management skills.  An eye for detail is essential along with a pro-active approach.  If you can build great relationships and trust with people you’ll add value immediately.


Organisation

We’re not a typical independent jewellers: we’re looking for positive, fun people who relish being part of an extremely forward thinking and motivated team with currently seven members of staff.  Based in Basingstoke, we have a very well established customer base both locally and nationally, built up since 1979.  We are located in a contemporary new premises called ‘The Cottage’, where we specialise in designing and making bespoke pieces of jewellery as well as offering a comprehensive repairs service and selling from our own collections or carefully selected brands.

We’ve won ‘Most Loved Jewellers’ in the UK for the past two years; voted for by hundreds of happy customers – if you’d like to be part of something special, where caring for people’s old memories and creating new ones is something you enjoy, then read on...


Your role

A lot of your time will be spent on the shop floor conducting repairs and sales consultations.  You’ll need to have some technical jewellery knowledge (which we can teach you) and the ability to build a rapport with customers (which we expect to come naturally).

Some of your time will be spent processing enquiries and work taken in, placing orders with suppliers and help in coordinating the flow of work throughout the manufacture process.  You will be responsible for delivering work on time, on budget, in line with the brief and our high quality standards in terms of product quality and customer service. 

    Responsibilities:

    1. Meet and greet customers to establish their needs
    2. Provide sales advice for low and high end jewellery pieces
    3. Provide jewellery repairs and alterations advice
    4. Potentially conduct design consultations: establish a brief, drawing sketches, advise on all technical aspects of design including metal choice, construction details and gem stones
    5. Price different options, provide quotes and advise on the best route for the customer
    6. Front of house administration associated with the above: accurate processing of customer’s data and all job details
    7. Maintaining displays and sales tools
    8. Provide pro-active support to the sales team: providing refreshments, clearing up
    9. Assist in in-house marketing such as using our referral scheme, gathering suitable collateral for case studies, testimonials, photographing jewellery and customers
    10. Support at events such as Champagne & Canapé Evenings and Christmas events

    Approach

    1. You must be a great communicator, knowing when to balance robustness with sympathy, be fabulous at building relationships and recognise the need to show empathy when required
    2. Have a positive outlook and smile a lot!
    3. Proactive approach with the ability to get things done quickly and efficiently
    4. Effective at time management, prioritisation of tasks in a busy, sometimes stressful retail environment
    5. IT savvy and not phased about learning new systems
    6. Attention to detail is really important
    7. You do what you need to do to get the job done: not a clock watcher, often goes ‘above and beyond’ because you care
    8. The right cultural fit understanding our #SharingtheSparkle approach
    9. Demonstrate a natural desire for continuous personal and professional development

    No particular level of academic qualification is necessary but we do want to see plenty of evidence of providing customer service and a strong performance in ownership of delegated tasks.


    What’s on offer:

    Free parking, close to Basingstoke railway station and J6, M3.  A lovely environment with café on site and Festival Place shopping center nearby.  Professional development training as required.  Free drinks, regular social events, structured bonus scheme and laptop.


    Package

    Hours: As required 08:45am – 5:30pm Tuesday to Saturday also Wednesday evenings until 8:30pm plus the very occasional Sunday event.

    Salary: £8.50 - £10.00 per hour based on experience.

    If you have significant specific experience and a proven record of generating high end sales or workflow management, then your remuneration will be reviewed to reflect this.

    Own transport is essential.

    Location: 19, The Cottage, Viables Craft Centre, The Harrow Way, Basingstoke, RG22 4BJ


    To apply:

    Please email your cv with a covering letter (cvs will NOT be considered without this) explaining why you would like to join the Petra Team to the business owner, Mitch Lloyd: mitch@petrajewellery.com, thank you and good luck!

    PS: Give us some examples of why you care about doing more than just a ‘good’ job, that you understand how you might fit our culture and show us some personality; it’s very important to us and our customers.


    Deadline for applications

    Thursday 29th June 2017 - 9am